Failures that affect your business
Your website displays errors, your store has checkout difficulties or your application stops responding. The cause needs identifying and an intervention needs defining.
Hosting, maintenance and support
Your digital project needs ongoing support.
We prepare hosting and support the operation of websites, online stores and applications. We define maintenance, backups and technical support according to your project’s needs.
When it makes sense to move forward
Maintenance without an owner
Updates, domains and backups have no defined oversight. Your company needs to know who handles each task.
A project that needs to evolve
Your digital solution has new needs, increased usage or additional integrations. Capacity, compatibility and technical support need reviewing.
Services
Services to support your solution
Website and application hosting
Choose and configure the hosting environment according to the technology, usage and resources your project requires.
Domains, DNS and certificates
Support the management of domains, DNS records and HTTPS certificates, with ownership, responsibilities and renewals identified.
Maintenance and updates
Plan and carry out the technical updates covered by the service, with compatibility assessment and testing of essential functions.
Backups and recovery
Define the data covered, backup frequency and retention. Agree how to test and carry out recovery when needed.
Monitoring and performance
Track agreed availability, error and performance indicators. Analyse alerts and define suitable improvements.
Technical support and fixes
Receive and analyse assistance requests, identify priorities and handle the fixes covered by the contracted service.
The proposal identifies included services, dependencies on other suppliers and support terms. Automated monitoring and technical assistance have their own schedules and procedures.
Improvements and new features Maintenance can reveal opportunities to improve the project. Design changes, new features and integrations are assessed and proposed with their own scope, cost and timescale.
Hosting and sustainability
A considered choice for hosting your project.
Infrastructure is also part of the choices behind a website, online store or application.
Vectweb’s servers are hosted in ONI’s Lisbon (Matinha) data centre. The provider states that its data centres use 100% renewable electricity, with traceability through Greenchain technology.
Methodology
From analysis to ongoing support
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Project analysis
We identify technology, hosting, access, external services and functions essential to the business.
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Ongoing support plan
We define scope, responsibilities, regular tasks, assistance channels and response terms.
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Preparation and testing
We configure the specified services and validate backups, access and intervention procedures.
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Start of ongoing support
We confirm that agreed functions work and identify contacts for assistance requests.
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Review and development
We review requests, interventions and project needs to propose adjustments to ongoing support.
Where hosting changes, the plan includes data transfer, testing, the changeover point and conditions for restoring the previous configuration.
Ongoing support
Ongoing support with clear responsibilities
Support starts by defining what will be checked, how a request reaches the team and what happens after an intervention.
Regular checks
Define the services and functions to monitor, task frequency and who receives and handles alerts.
Requests and priorities
Agree channels, working hours and priority criteria. Distinguish the initial response from the time needed to resolve the issue.
Interventions and recovery
Record changes, tests and decisions. Define recovery procedures and checks after an intervention.
Response terms, service availability and recovery objectives are set out in the proposal. The data and external services covered by backups are identified.
Proposal
A proposal tailored to your project
Initial preparation
Technical analysis, service configuration and any migration, with the specified deliverables and tests.
Recurring services
Hosting and technical support, with identified tasks, frequency, limits and renewal terms.
Additional interventions
Out-of-scope work, new features and external services, subject to assessment and approval of the corresponding proposal.
The proposal distinguishes initial and recurring costs and identifies domains, licences and other third-party services. Working hours, response times, backups and exclusions are defined before the service begins.
Related services
Services that can complete the project
Professional websites
Create or refresh your company website, with organised content and clear contact journeys.
Online stores
Prepare your store and the features needed for sales, payments and order management.
Applications and integrations
Develop features and connect systems to support your company’s processes.
Frequently asked questions
Before you start
Can you support a website developed by another company?
We can assess the project. The proposal depends on the technology, the solution’s condition, available access, licences and whether intervention is possible. The initial analysis identifies the conditions and work required.
Does hosting include maintenance and support?
It depends on the proposal. Hosting, maintenance and support are services with distinct scopes. We identify what each service includes and the responsibilities of Vectweb, the client and the suppliers involved.
Is support available 24 hours a day?
Support hours and terms are defined in the proposal. Automated monitoring may operate outside assistance hours, but this does not mean continuous technical assistance.
Do backups include all data?
The proposal identifies the files, databases and services covered, frequency, retention and recovery procedures. Email, payments and other external services may require their own solutions.
Can we keep our domain and change hosting?
Generally, yes, provided the necessary access and technical compatibility are available. Migration is planned with testing and data validation. Records affecting email and other services are checked before the change.
How much does ongoing support cost and how are changes handled?
Cost depends on the technology, usage, services and assistance terms. The proposal identifies initial and recurring costs. New features and out-of-scope work have their own assessment and quotation.
Does Vectweb’s hosting have zero carbon emissions?
We do not claim that our hosting has zero carbon emissions. ONI’s public information concerns the renewable source of the electricity used by its data centres. The impact of a digital service also depends on equipment, networks and other resources used in its operation.
Who supports your digital project?
Tell us about your website, online store or application and the difficulties you need to resolve. We help define suitable hosting and ongoing support.